For sales related issues, please use our general contact form to get in touch with a sales representative.

Technical support is available via our support site only - http://support.avpsea.com. Before submitting technical support request, please read the guide below.

1. Take screenshot of the error message.
2. Go to our support site and open a new support request ticket.
3. State clearly your issues or problem.
4. Attach your screenshot to the new support ticket.
5. Submit the new ticket.
6. You will receive an email notification once we've replied to your ticket.

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Take screenshot with a 3rd party software.
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What should I have ready before requesting for support?

Your registration number (users of Business Optimal and Corporate Suite — the license number). It is indicated on the registration card which is included in the boxed version of the products.

What should I say in my support ticket to the technical support personnel?

Please be as specific as possible and provide maximum details. Remember that the specialist is basing his/her advice on the information that you provide.

Be ready to answer the following questions:

• Information about your computer: brand, processor type, RAM capacity, the size of your hard drive and free space on it, as well as information about your peripherals.
• Your operating system: name, version number, language.
• Which antivirus product is installed including version number.
• What software is installed on your computer? It concerns products of Microsoft and other vendors. Include the software you had installed previously but then deleted.
• Is your computer connected to a network? If yes — contact your system administrators first. If they can't solve your problem they should contact technical support themselves.
• Details: when did the problem first appear? What had you been doing before the problem appeared? Very often this information allows us to resolve your problem quickly. Include the screenshot if available.

Before asking “How do I….?” questions to Support services.

There are many resources available to Kaspersky customers that may give the answer without needing to phone or email the support team. These resources are:

Manual and reference guides. Printed / Soft copy: www.kaspersky.com/docs Knowledge Base: http://support.kaspersky.com/find Forum - http://forum.kaspersky.com Virus Encyclopedia - http://www.viruslist.com/en/viruses/encyclopedia

Do not forget that our technical support person cannot see your computer. All information that helps the support person to rectify your problem is based on your words. So it is very important that you describe your problem in details and precisely as the consultant might not know some facts which are obvious for you. For example, it can take a lot of time to find out the reasons why a file infected by a macro-virus cannot be disinfected, till you by chance say the file is in archive.